As the world seems to be more uncertain, and the media speak of an incoming recession, many people are anxious about money. We know that many employers want to support their own staff, and also that those in customer facing roles will have conversations about money.
So, we wanted to create a short programme of tools for employees themselves, and also tips and tools for those speaking to customers who are vulnerable and concerned about their financial situation.
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Incorporating Monthly 1:1 Coaching and Discussion Groups with additional resources and effective e-learning throughout.
Building Relationships and Gaining Trust
Action Focused Support and Building Resilience
Managing Difficult Conversation and How to Escalate Concerns